FAQs

1. How long are shipping times?

Your product will ship within one to five days of you placing your order, and then take 10 to 20 days to reach your doorstep. Each product at SARAH-QA GEAR STORE has an estimated delivery time that you can find in product description.

2.What's your return policy?

Instead of returning items, you can contact us for a full refund. Why? Return run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along picture, and we will give you your money back in full. Then, if possible, you can donate your product to local charity or recycle it.

3.Can I cancel my order? 

Cancellations are possible if you do not receive your package within time frame specified for each individual product. Sometimes orders get sent out before we can process the cancellations. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

4.What happens if I receive the wrong item? 

If there's an issue with your order-- if it's the wrong size, wrong colour, defective or otherwise not exactly what you wanted-- then simply notify us, and we will give you a refund. You would not be asked to ship the product back to us.

5.Do you offer exchanges?

We do not offer exchanges. However, if for any reason you do not get the exact product you expected, just let us know and we will get a new one.